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Refund Policy

Refund Policy

Last updated: March 16, 2026

 

At Tata's Touch Detailing, we strive for your satisfaction with our interior and exterior car detailing services in Huntsville, Ontario, and surrounding areas. This Refund Policy outlines our approach to cancellations, refunds, and service issues.

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1. Cancellations by Customer

  • 72+ hours before appointment: Full refund of any deposit or prepayment, no questions asked.

  • Less than 72 hours before appointment: Customer forfeits deposit.

  • No-shows: No refund on deposits or prepayments.

   To cancel, contact us by phone or email, no later than 72 hours prior to your        appointment.

2. Cancellations by Tata's Touch Detailing

  • If we must cancel (e.g., weather, scheduling conflict), you'll receive a full refund of any payment or deposit, or we can reschedule at your convenience.

  • We'll notify you as soon as possible.

3. Service Dissatisfaction

  • Within 48 hours of service: If you're unhappy with the results, contact us immediately. We'll schedule a complimentary re-detail of the specific issue at no extra charge (travel fees may apply outside Huntsville).

  • We stand by our work but can't guarantee perfection on severe damage, pre-existing conditions, or stains that won't lift.

  • No cash refunds for completed services—re-detailing is our remedy.

4. Payment Refunds

  • Refunds, if approved, are issued to the original payment method within 5-7 business days.

  • If online payments: Processed via Wix/Stripe/PayPal—refunds subject to their processing times.

  • Cash payments are refunded in cash or store credit at our discretion.

5. Non-Refundable Items

  • Products (e.g., detailing kits) sold through our site: No refunds unless defective.

  • Travel fees for service outside Huntsville area: Non-refundable.

6. How to Request a Refund

Email sarah@tatastouch.ca with:

  • Your booking confirmation

  • Service date and details

  • Reason for refund request
    We'll respond within 48 hours.

7. Changes to This Policy

We may update this Refund Policy. Changes will be posted here with the updated date.

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Questions? Contact us—we want you happy with spotless results!

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